Freshworks shares plunged 25% as founder Girish Mathrubootham stepped down as CEO, cutting revenue guidance to $695-705 million. Dennis Woodside replaces him. Q1 saw $165 million in revenue, $21.8 million in non-GAAP profit, and $38.7 million in free cash flow. Losses wiped $1.4 billion from market value. Freshworks aims upmarket despite a 60% stock drop from the 2021 peak. Analysts note SMB customer pressure. The move aims for enterprise growth, with a cautious stance from Baird Equity awaiting stability.
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